Electric Overhead and Underground Inspection 

Customer

The leading Gas and Electricity provider for 24.2 million customers in Southern CA. It is the largest utility Company in the US, and more than 6 million customers live within 20 miles of the coast.

Problems to be Solved

Utility companies allocate a significant portion of annual budgets for preventive inspections and follow-up work. These include taking preventative measures, proactive monitoring, and maintaining electric assets to minimize disruption caused by natural calamities and aging. The negligence results
The CPUC’s post-incident report determined that the incident’s root cause was higher salt and moisture content in the air, which accelerated the corrosion and rusting of riser gas pipes. Risers connect the main gas service point from the street to the home street, and they have a 10% higher chance of failing when they are near the coast, resulting in gas leaks and fire. in power outages and loss of customer satisfaction leading to billions of fines by regulatory authorities.
The CPUC has mandated that 6 million homes within 20 miles of the coast be inspected for gas leaks and potential fire hazards, allocating millions to cover the inspection/repair expenses over ten years.
Regulatory compliance needs the deployment of contracting company staff with limited skills in the area of riser inspection. The higher attrition rate of contractors significantly reduces the quality of inspections and remediation. The limited funds and compressed timeline to complete the checks require planning/scheduling tools. Additionally, a highly user-friendly and workflow-driven mobile app to improve data capture quality and minimize follow-up action needs to minimize non-compliance audits.
The CPUC in their post-incident report determined the root cause to be higher salt & moisture content in the air which was accelerating the corrosion and rusting of Riser gas pipes. A riser connects the main gas service point from the street to the home street and has a 10% higher chance of failing when near the coast, resulting in gas leaks and fire.
The CPUC has issued a mandate that 6 million homes located within 20 miles of the coast must be inspected for gas leaks and potential fire hazards, and allocating $300 million to cover the expenses over a span of 10 years.
The regulatory compliance needs deployment of contracting company staff with a limited skills in the area riser inspection and also higher attrition rate of contracting staff significantly reduces quality of inspections and remediation, the contracting staff on-boarding is also one of the key challenges without impacting corporate computer network security guidelines. The funds and timeline to complete inspections requires planning, scheduling, need to be well orchestrated, and data capture quality and follow up action need to be workflow driven to minimize non compliance audit.

Solution

Business Outcomes

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